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Frequently Asked Questions
  • Q. How do I replace or insert a cartridge?
    Firstly, pull out the seal on the new toner cartridge and gently shake it for 5 – 6 times, then insert the toner cartridge into the drum unit. Last, install the assembly into the printer until hearing a “click” sound.
  • Q. Why the Status light shows orange when I insert a new cartridge?
    "Step1: Check the cartridge whether you pull out the seal on it; Step2: Take out of the cartridge from the printer, use a clean dry cloth to wipe cartridge chip softly; Step3: Insert the toner cartridge and drum unit in the printer until hearing a “click” sound."
  • Q. How do I replace or insert a cartridge?
    Firstly, pull out the seal on the new toner cartridge and gently shake it for 5 – 6 times, then insert the toner cartridge into the drum unit. Last, install the assembly into the printer until hearing a “click” sound.
  • Q. How do I check the amount of toner left in my cartridge?
    Click on Operation panel: Menu setting→5.Prt Info Rept→2. Info Page Step1: Click menu and to choose number by ‘page down’ on the below control panel. Step2: Click “5-Prt Info Rept” in the menu setting--------“ok” Step3: Select NO.2-‘Prt Info Page’ ------then chose ‘OK” it will be done.
  • Q. How do I check how many pages I have printed so far?
    Click on Operation panel: Menu setting→5.Prt Info Rep→2. Info Page Step1: Click menu and to choose number by ‘page down’ on the below control panel. Step2: Click “5-Info.report” in the menu setting--------“ok” Step3: Select NO.2-‘Prt Info Page’ ------then chose ‘OK” it will be done.
  • Q. How to set up my G&G P4100DW Printer to a Wireless Network easily by one click installation? ( applicable to Wi-Fi or network models)
    Since some computers are not provided with wireless network function, this reply is divided into "Connect computer to router via Wi-Fi" and "Connect computer to router via wired connection” to introduce installation process. Here is the installation step: 1)Double-click on the Auto run file and then select “I agree” in the agreement. 2)Select way 3: “Connect with wifi” and attention to the instructions display in the picture. 3)Please make sure that pc is connected with router via network cable or Wi-Fi 4) Please connect PC with printer via USB cable to configure printer Wi-Fi 5) After installation is finished, “Installation Complete” interface will pop out, you can select to “print test page” or “Done”.
  • What should I do if the app cannot connect to the printer?
    Please follow below methods: 1. Restart the phone Bluetooth and the printer; 2. Restart the phone.
  • Why can't you see all your albums when you print photos after installing an APP on your iPhone?
    After the APP is installed on the iPhone, a dialog box will pop up when you open the album for the first time asking whether to select "All photos/Selected photos/closed". Please select all photos, otherwise, you need to go to the phone Settings to select again.
  • What should I do if vertical stripes appear on the printed photo?
    There may be dust on the print head, please clean it as follows: 1. With no paper in the printer, place the blue calibration card and close the paper tray cover; 2. After doing the above operations three times, the dust on the print head can be cleaned.
  • How do I clear a paper load error?
    1. Slide open the paper tray cover. 2. Remove all photo sticker paper from the printer. 3. Re-insert the paper into the printer with the glossy side up. 4. Close the paper tray cover.
  • Why is a printed photo not as bright as it appears on my phone?
    Colors of electronically displayed images differ from those of printed images because active and passive light sources have different operating principles. Electronic devices use RGB color space while printing devices use CMYK color space. These differ in both color range and conversion algorithm, resulting in slightly different color effects. A printed image will appear closest to how it looks on an electronic device when the screen's backlight is set to the lowest level, and the brighter the screen backlight is, the greater the difference.
  • Why would a photo print out as a blank page?
    If a photo comes out blank, it may be because the photo paper was inserted upside down, which will prevent the printer from printing properly. When adding paper, make sure it is glossy side up.
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