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Frequently Asked Questions
  • Q. Is it possible to close the ‘Auto sleeping time’ on P4100 Series Printer?
    We cannot close it completely. But we can change the sleeping mode from 1min to 60 minus. Please check with below pictures: Menu-- System Settings-- Sleep Time Setting—select the time you needed: (1min/5min/15min/30min/60min) Note: When the printer is in dormant status, you can wake it up just by pressing any button or sending print task.
  • Q. How to set the language back to English on P4100 Series Printer?
    Please follow up with below steps (I will put two pictures for the different languages, if you still failed to follow up the choosing numbers, maybe you can try to change it with same words.): Step1: Click menu and to choose number by ‘page down’ on the below control panel. Step2: Click”NO.1-system set” by ‘up and down’ button in the menu setting, and then chose “OK” Step3: Click “NO.5- Restore set” in the menu setting--------“ok” Step4: Select NO.2-‘Yes’ ------then chose ‘OK” it will be done.
  • Q. Why the printer could not feed paper successfully?
    There are three possible reasons as below: 1)There is too much paper in the tray: Solution: Remove excess paper from the tray. 2)The print media is loaded incorrectly: Solution: Please correctly load the print media. 3)The print media is beyond the usage specification range. Solution: Please use the print media within the specification range.
  • Q. What kinds of paper can I use in my G&G P4100 series printer?
    A4, Letter, A5, Legal, Statement, JIS B5, Folio, Oficio, Executive, ISO B5, A6, B6, 16K. Big 16K, 32K, Big 32K, Custom
  • Q. How do I check the amount of toner left in my cartridge for M4100/L2550 Series Printer?
    "Take M4100 Printer for example, Click on Operation panel: Menu setting→7. Info report→2. Prt Info Page Step1: Click menu and to choose number by ‘page down’ on the below control panel. Step2: Click “7-Info.report” in the menu setting--------“ok” Step3: Select NO.2-‘Prt Info Page’ ------then chose ‘OK” it will be done."
  • Q. How do I check how many pages I have printed so far for M4100/L2550 Series Printer?
    "Take M4100 Printer for example, Click on Operation panel: Menu setting→7. Info report→2. Prt Info Page Step1: Click menu and to choose number by ‘page down’ on the below control panel. Step2: Click “7-Info.report” in the menu setting--------“ok” Step3: Select NO.2-‘Prt Info Page’ ------then chose ‘OK” it will be done."
  • Q. How do I replace or insert a cartridge?
    Firstly, pull out the seal on the new toner cartridge and gently shake it for 5 – 6 times, then insert the toner cartridge into the drum unit. Last, install the assembly into the printer until hearing a “click” sound.
  • Q. Why the Status light shows orange when I insert a new cartridge?
    "Step1: Check the cartridge whether you pull out the seal on it; Step2: Take out of the cartridge from the printer, use a clean dry cloth to wipe cartridge chip softly; Step3: Insert the toner cartridge and drum unit in the printer until hearing a “click” sound."
  • Q. How do I replace or insert a cartridge?
    Firstly, pull out the seal on the new toner cartridge and gently shake it for 5 – 6 times, then insert the toner cartridge into the drum unit. Last, install the assembly into the printer until hearing a “click” sound.
  • Q. How do I check the amount of toner left in my cartridge?
    Click on Operation panel: Menu setting→5.Prt Info Rept→2. Info Page Step1: Click menu and to choose number by ‘page down’ on the below control panel. Step2: Click “5-Prt Info Rept” in the menu setting--------“ok” Step3: Select NO.2-‘Prt Info Page’ ------then chose ‘OK” it will be done.
  • Q. How do I check how many pages I have printed so far?
    Click on Operation panel: Menu setting→5.Prt Info Rep→2. Info Page Step1: Click menu and to choose number by ‘page down’ on the below control panel. Step2: Click “5-Info.report” in the menu setting--------“ok” Step3: Select NO.2-‘Prt Info Page’ ------then chose ‘OK” it will be done.
  • Q. How to set up my G&G P4100DW Printer to a Wireless Network easily by one click installation? ( applicable to Wi-Fi or network models)
    Since some computers are not provided with wireless network function, this reply is divided into "Connect computer to router via Wi-Fi" and "Connect computer to router via wired connection” to introduce installation process. Here is the installation step: 1)Double-click on the Auto run file and then select “I agree” in the agreement. 2)Select way 3: “Connect with wifi” and attention to the instructions display in the picture. 3)Please make sure that pc is connected with router via network cable or Wi-Fi 4) Please connect PC with printer via USB cable to configure printer Wi-Fi 5) After installation is finished, “Installation Complete” interface will pop out, you can select to “print test page” or “Done”.
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