On March 17, 2020, Ninestar noticed that HP released firmware upgrades on certain printer models which affect the use of marketing compatible or remanufactured HP952/953/954/955 series and HP902/903/904/905 series cartridges. The upgraded printers will prompt "Cartridge Problem" and fail to work when a compatible or remanufactured cartridge is newly installed. However, the firmware upgrade will not affect the pre-installed cartridges.
After our R&D team's intense development, we are happy to announce that Ninestar's solution for latest HP firmware upgrades is available now!
Ninestar will resume the supply for HP952/953/954/955 series and HP902/903/904/905 series products from March 20, 2020.
We also suggest:
>> Do not remove the current installed cartridges. The upgraded printers allow the installed cartridges to continue to work until they are empty.
>> Educate your customers to disable printers' auto update function. Once disabled, their use of compatible or remanufactured products will not be affected by further firmware upgrades.
For detailed product information, please contact your sales manager or send email to firstname.lastname@example.org.