Q. Chip of compatible inkjet cartridge can't be recognized
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A. If your printer runs smoothly and you want to continue using G&G or any other third-party high cost-effective products in the future, we recommend you to turn off automatic upgrade function to say no to firmware upgrades.
Q. What’s the quality assurance period for G&G inkjet cartridge?
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A. Quality assurance period for compatible new inkjet cartridge is 30 months; for remanufactured inkjet cartridge is 18 months
Q. When a new cartridge is inserted, the printer sometimes states the new cartridges to be half full. Why does it happen?
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A. The printer only estimates the level of the ink in the cartridge. It is not a precise measurement. The new cartridges should be full and should last as long as normal.
Q. Sometimes when a compatible cartridge is installed, a warning prompt states that "Non-genuine cartridge is installed, continue?" why does this happen?
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A. Warning prompt is set by the printer manufacturer. Click YES to continue printing. There is no impact on printer and printing quality.
