You are here:
Home / Terms & Conditions
Manufacturer warrants that the products will not damage the print-head or printing mechanism when stored, installed and used in accordance with Manufacturer’s recommended procedures. In the event of any damage to a print-head or printing mechanism caused solely and directly by the use of Product, Manufacturer will pay the reasonable cost of service and arrange certificated local partners to repair of the print-head or printing mechanism so damaged, provided: (a) notifies Manufacturer of such damage in writing within thirty (30) days; (b) delivers to Manufacturer/distributors nearby print samples and returns the laser toner or ink cartridge(s) and any damaged or replaced parts with an authorized material return number; and (c) deliver to Manufacturer /distributors nearby a written service report, signed by an authorized technical service personnel, identifying the Product as the sole and direct cause of such damage.
Manufacturer does not cover routine cleaning(s) as specified by the Original Equipment Manufacturer (“OEM”). Please refer to the equipment users’ guide or equipment service manual. Nor does it cover on-site equipment service related issues for common print defects or print quality issues.
Questions or suggestions? We’d love to hear from you.